The Town of Windsor launched a new public-facing reporting tool this week in partnership with SeeClickFix, a request and work management software that provides residents and business owners a way to submit non-emergency service requests, comments or concerns to town staff and officials.
Prior to the launch of SeeClickFix, the town used a reporting system called YourGov but that tool didn’t have a mobile app download option. Now, issues can be reported on the Town of Windsor website at windsorgov.com/SeeClickFix or by using the mobile SeeClickFix app, which is available for both Android and Apple devices.
Using the New Tool
Using the SeeClickFix app is simple. When a resident or business owner sees damage or a problem in a public area, they can take a photo and report it through the app. The issue might be graffiti in a park, broken playground equipment, blocked storm drains, or another non-emergency infrastructure issue. Then the person opens the SeeClickFix application or webpage, provides a location, describes the issue, loads the photo, and then submits it. Residents and business owners can register to receive updates and additional app functions by creating a user account. Once a request is submitted, staff members receive and try to respond within two business days.
The mobile app also allows residents and business owners to easily access town information and functions including paying a Windsor utility bill, checking out the latest Activity Guide, or viewing and applying for Town of Windsor employment opportunities.
Year-to-date in 2021, the Town of Windsor reported 65 issues submitted through the previous online reporting tool and in 2020 there were 107 issues submitted.
For more information about the new tool, visit windsorgov.com/SeeClickFix.